GENERAL TERMS AND CONDITIONS OF SALE

Sales to ConsumersLast updated: May 2026

PREAMBLE

The website accessible at www.leblon-delienne.com (the "Website") is published by LEBLON DELIENNE SAS, a simplified joint-stock company with a share capital of €280,000, whose registered office is located at 12 rue de la Béthune – 76270 Neufchâtel-en-Bray – France, registered with the Dieppe Trade and Companies Register under number 839 676 699 ("Leblon Delienne").

These General Terms and Conditions of Sale ("Terms") govern the sale of Products made by Leblon Delienne to consumers via the Website or through Customer Service.

Any Order implies full and unconditional acceptance of these Terms.

The applicable Terms are those in force on the date of the Order.

Customer Service:

• Telephone: +33 (0)1 47 38 36 49

• Email: hello@leblon-delienne.com

• Mail: Leblon Delienne – 12 rue de la Béthune – 76270 Neufchâtel-en-Bray – France

ARTICLE 1 – DEFINITIONS

• Customer: any natural person acting for purposes outside his or her trade, business or profession.

• Order: any order placed on the Website or through Customer Service.

• Product: any product offered for sale by Leblon Delienne.

• Customer Service: Leblon Delienne customer support.

• Website: www.leblon-delienne.com.

ARTICLE 2 – PURPOSE AND SCOPE

These Terms govern the sale of Products between Leblon Delienne and the Customer.

NFTs offered through dedicated third-party platforms are governed by separate terms available on those platforms.

The Customer declares that he or she:

• is at least eighteen (18) years old;

• has the legal capacity to enter into a binding agreement;

• acts as a consumer for personal purposes only.

ARTICLE 3 – CUSTOMER ACCOUNT

The Customer may place an Order:

• by creating a customer account;

• or as a guest.

The Customer undertakes to provide accurate, complete and up-to-date information.

Login credentials are strictly personal and confidential.

Leblon Delienne may suspend or delete any account containing inaccurate or fraudulent information or used in breach of these Terms.

ARTICLE 4 – PRODUCTS

The essential characteristics of the Products are presented on the Website.

Photographs are provided for illustrative purposes only.

Minor differences may result from screen settings, photography or the handcrafted nature of the Products.

Handcrafted Products may present slight variations in colour, finish, patina, dimensions or appearance without constituting a lack of conformity.

Personalized, made-to-order or customer-specific Products, including Life-Size models, are excluded from returns and the statutory right of withdrawal.

ARTICLE 5 – ORDERS

5.1 Orders via the Website

The Customer may review and amend the shopping cart before confirming the Order.

Confirmation of the Order constitutes acceptance of the selected Products, prices and these Terms.

5.2 Orders via Customer Service

Orders may also be placed by email or telephone and must be confirmed in writing.

5.3 Refusal of Orders

Leblon Delienne may refuse or cancel an Order in the event of payment incidents, fraud, previous disputes, abnormal quantities or obvious pricing errors.

ARTICLE 6 – PRODUCT AVAILABILITY

Product offers are subject to stock availability.

If a Product becomes unavailable, the Customer may accept a longer lead time, an equivalent Product or cancellation with a refund within fourteen (14) days.

ARTICLE 7 – PRICES

Prices are stated in euros, VAT included.

Shipping costs, customs duties and other charges are indicated before checkout.

For deliveries outside the European Union, import duties remain the Customer's responsibility.

The applicable price is the one displayed when the Order is confirmed.

ARTICLE 8 – PAYMENT

Payment is due in full when the Order is placed.

Accepted payment methods include payment cards, bank transfer and any other methods offered on the Website.

Payments are processed securely.

Retention of title: Products remain the property of Leblon Delienne until full payment has been received.

ARTICLE 9 – DELIVERY

Products are delivered to eligible countries.

Unless otherwise stated, the maximum delivery period is forty-five (45) business days.

The Customer is responsible for the accuracy of the delivery address.

Visible transport damage must be reported immediately. Hidden damage must be reported within forty-eight (48) hours.

Risk transfers when the Customer takes physical possession of the Products.

Re-shipping costs due to failed delivery attributable to the Customer shall be borne by the Customer.

ARTICLE 10 – CANCELLATION AFTER SHIPMENT

Cancellation after dispatch may only be accepted exceptionally.

Outbound, return and logistics costs remain payable by the Customer.

Customs duties and import taxes are non-refundable.

ARTICLE 11 – STATUTORY WARRANTIES AND RIGHT OF WITHDRAWAL

Products benefit from the statutory warranty of conformity and the warranty against hidden defects under French law.

Customers have a fourteen (14)-day right of withdrawal except for personalized or made-to-order Products.

Returned Products must be complete, in their original condition and properly protected.

ARTICLE 12 – RETURNS

Returns must be sent to the Leblon Delienne Returns Department at 12 rue de la Béthune, 76270 Neufchâtel-en-Bray, France.

Products must be returned in their original packaging, complete and in perfect resale condition.

ARTICLE 13 – LIABILITY

Leblon Delienne shall only be liable for direct and foreseeable losses and shall not be liable for improper use, lack of maintenance, force majeure or acts attributable to the Customer or third parties.

ARTICLE 14 – INTELLECTUAL PROPERTY

All intellectual property rights relating to the Website and the Products remain the exclusive property of Leblon Delienne and/or its licensors.

ARTICLE 15 – PERSONAL DATA

Personal data are processed in accordance with the GDPR.

Requests may be sent to hello@leblon-delienne.com.

ARTICLE 16 – FORCE MAJEURE

Leblon Delienne shall not be liable for delays or failures resulting from force majeure.

ARTICLE 17 – MISCELLANEOUS

If any provision is held invalid, the remaining provisions shall remain in force.

Electronic records constitute valid evidence.

Failure to enforce a right shall not constitute a waiver.

ARTICLE 18 – GOVERNING LAW – MEDIATION – JURISDICTION

These Terms are governed by French law.

Customers are invited to seek an amicable solution through Customer Service before mediation.

Consumer mediator: CMAP – Centre de Médiation et d'Arbitrage de Paris, 39 avenue Franklin Roosevelt, 75008 Paris, France.

Failing amicable resolution, disputes shall be submitted to the competent French courts.